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Max Life Walkin Recruitment in Gurgaon

Job Designation :


Company Name Max Life Insurance
Qualification Any Graduate
Experience 0 - 3 Years
Job Location Gurgaon
Job Role Associate, Senior Associate - (NonTechnical)
Salary 2,00,000 - 3,00,000 P.A.
Industry Insurance

Max Life Insurance Job Description

Position: Executive - Customer Service

No. of Positions: 2

Nature of Employment: Permanent

Department: Operations 


  • Responsible for Operations of Service Help Desk which includes management of queries and service requests (SR) from the agent advisors /Gos and the customers.
  • Resolve Agent Advisor & Customer queries/SR within the defined Service Level Agreements.
  • Ensure adherence to documented processes, procedures and controls.
  • Ensure training of Customer Service Executives for products, process & procedures.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries are resolved.
  • Ensure follow up with customers, Agents to ensure complete satisfaction.
  • Publish MIS and Dashboards.
  • Ensure end to end closure on escalations.
  • Passing on feedback to the users at the backend and ensure timely training.
  • Ensure no customer request beaches the TAT.
  • Coordinating between MLIC and Genpact on various strategic changes.
  • Ensure achieving targets on high aging cases.

Max Life Insurance Measure of Success

  • Customer satisfaction scores.
  • Agent satisfaction scores.
  • TAT of Customer, Agent query resolution as per defined SLA.
  • Target on high aging to be met.
  • Team Productivity targets to be met.
  • Employee satisfaction.

Max Life Required Skills

  • Candidates must have Good communication skills. 
  • Good command over Excel or Advanced Excel. 
  • Freshers with good communication skills both written and verbal can also appear for the interview.

Max Life Insurance Company Profile

Max Life Insurance, the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is a part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection, and retirement solutions through its high quality agency distribution and multi-channel distribution partners. A financially stable company with a strong track record over the last 15 years, Max Life Insurance offers superior investment expertise.

How To Apply For Max Life Insurance Job Vacancies

Aspirants can attend for the Max Life Insurance Walkin Drive 2017 which will be held in Gurgaon from 12th to 14th June 2017. So candidates who are interested can directly attend at the below mentioned venue.

Walkin Date: 
12th to 14th June 2017
Walkin Time: 10:00 AM to 2:00 PM


Max Life Insurance Co. Ltd.
Ground Floor Operations Centre.90-A
Udhyog Vihar

Note: Latecomers will not be entertained.

Mandatory Documents To Bring For Any Job Interview
  • 2 Copies of Your Updated Resume
  • 1 Valid Id Proof
  • Educational Documents
  • Recent Passport Size Photo

 Posted on 10-06-2017 23:29:55

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