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Mega Walkins For Technical Support Analyst | Prometric Testing Walkin Drive | 15th & 16 th March 2018

Job Designation :

Prometric Testing Walkin Drive Details

Company Name Prometric Testing
Qualification Any Graduate
Experience 1-2 years
Job Location Gurgaon
RolExecutive Associate, Senior Associate -(Technical)
Salary INR 2,75,000 – 4,00,000 P.A.
Industry IT-Software / Software Services

Prometric Job Description

  • Support the clients & provide resolution of procedural, process, information and also technical problems for requests from testing center administrators submitted by Inbound Calls, email, chat.
  • Multitask and support customers on more than one channel, call & chat at the same time.
  • Document & provide an audit trail of all problems and resolutions (problem description, troubleshooting steps are taken, resolution) through the use of Incident Management tool.
  • Also, Take ownership of problems, and follow appropriate escalation paths to ensure the issues are resolved in timely and efficient ways to meet customer service and Global Help Desk metrics.
  • Work with different Site / Onshore engineers to support
    Regular Follow-up with the customer and various resolver groups or teams to work towards resolution of
  • open tickets.
  • Work cooperatively with other team members including those in other regions.
  • Recommend changes or additions to existing procedures that will improve the overall efficient operation of the Global Help Desk support model.
  • So Identify systematic problems and recommend opportunities for improvement that will eliminate or reduce problems in the Windows XP & Win seven platform based Prometric Applications.
  • Act as advocates for the testing center administrators to ensure their needs and concerns are addressed and escalated.
  • Hence Follow established procedures for the call and chat referral, escalation and problem resolution with Level 2 Engineers globally.
  • Perform other duties as assigned.
  • Working knowledge of Active Directory preferred
  • Logical bent of mind to isolate the cause of the technical issues.
  • Also must be Proficiency in Remote Desktop troubleshooting, router & LAN troubleshooting
  • Hence Learn new skills and demonstrate high levels of proficiency with new technologies, tools. Also procedures as required.

Prometric Required Skills

  • Graduate in any discipline
  • So experience 1 to 2 Years of Technical Helpdesk required
  • Excellent customer service skills and focus.
  • Also, Ability to communicate in English (written and verbal) in a clear, concise and patient manner.
  • Excellent listening and conversational skills
  • Ability to work in NIGHT Shift with rotational weekly off
  • So Proficiency with Command Prompt, XP, Win 7 and general networking commands and hardware configuration support.
  • Understands Printer Troubleshooting
  • So Ability to work in a dynamic environment and adapt quickly to change.
  • Ability to work as part of a team to accomplish common goals.
  • Good conflict resolution skills.
  • Also, candiadtes should have Good typing skills

Prometric Testing Walkin Details

Walkin Date: 15th & 16th March 2018
Walkin Time: 4 pm onwards


2nd Floor, DLF Infinity Tower – A Sector-25,
Phase 2, DLF City Gurgaon 122 002.

Mandatory Documents To Carry For Prometric Testing Interview

* Updated Resume with Experiance
* Recent photograph
* Govt Id proof
* Marks Memos

 Posted on 14-03-2018 14:05:38

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