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Ample Technologies Walk-In For Technical Support Executive

Job Designation :

Company Name: Ample Technologies
Job Role: Technical Support Executive
Eligibility: BSc/BCA/Diploma
Experience: 0 – 3 Years
Salary: Rs: 1,75,000 – 2,75,000 P.A.
Walk-In Date: 08th and 09th Mar 2018
Walk-In Time: 10:00 AM
Job Location: Bangalore

Job Description:
  • Be the face of Apple service and sympathise with the customer.
  • Always strive to deliver the best customer experience with a remarkable CSAT.
  • Attend to the customer queries and issues in the center related to the Apple products.
  • Troubleshoot the technical issues of the product and ensure to resolve the issues and queries pertaining to the Apple device within the TAT.
  • When unable to resolve customer issues ensure the escalations are made on time and follow up on the resolution so as to maintain customer satisfaction.
  • Ensure that the service reports are maintained on real time basis.
Desired Profile:
  • Knowledge on Computer hardware and software is added advantage.
  • Excellent language fluency, excellent verbal and written communication skills.
  • Should be able to handle customer queries and should aim at customer delight.
  • Should be technically sound.
Venue Details:

Ample Technologies,
NCC Urban Technologies, 4th Floor,
Bangalore International Airport Road,
Jakkur, Bangalore – 560064.

 Posted on 08-03-2018 15:58:31

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