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Dell EMC Recruitment Hiring As Sr Technician, IT Support For B.E/B.Tech/MCA

Job Designation :
Company Name: Dell
Official Website: www.dell.com

Job Profile: Sr Technician, IT Support
Degree Needed: B.E/B.Tech/MCA
Exp Needed: 1+ years
WOrk Location: Gurgaon

Role Overview: Supports the Corporate IT Business community, providing first & second level support for End user desktop and IT Site support issues. Receives, assesses, troubleshoots, and escalates support incidents & requests.

Principal Responsibilities:
  • Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer tickets to full resolution
  • Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers
  • Possess knowledge on OS installation, configuration and MS office suite
  • Possess basic knowledge on VC setup and troubleshooting
  • Possess basic knowledge on exchange activesync and configuration of emails on iPhone and Android
  • Recommend hardware and software solutions to the customer and the business unit
  • Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third party applications for client workstations and servers in both the desktop and lab environments
  • Possess a Working knowledge of of protocols (TCP/IP and subnetting), VPN, and basiccommands from the command prompt (ipconfig, tracert, etc.)
  • Possess a working knowledge of and use commands to configure, move, add, and change telephone extensions within the same building
  • Communicate highly technical information to both technical and nontechnical employees
  • Provide outstanding customer service and world class support in a large, fast paced, high pressure, corporate environment.
  • Assists in coordinating with vendors for resolution of user’s issue
Skills:
  • Skilled in hardware, software and/or operating systems environment
  • Knowledge of appropriate networks, products and protocols
  • Troubleshooting skills
  • Customer Service skill

Apply Before the link Expires.

Apply Online: CLICK HERE




 Posted on 13-01-2018 17:08:27

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