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Sitel India Walk-in Interview - Associate/Senior Associate - 02nd Jan to 05th Jan 2018

Job Designation :
Company Name: Sitel India
Job Role :Associate/Senior Associate
Eligibility :Any Graduate
Experience :0 to 2 Years
Walk-In Date :02nd Jan to 05th Jan 2018
Walk-In Time :11:00 AM to 06:00 PM
Job Location :Chennai

Job Description:
  • Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resource.
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Offer alternative solutions where appropriate with the objective of retaining customers and clients business.
  • Organize ideas and communicate oral messages appropriate to listeners and situations.
  • Follow up and make scheduled call backs to customers where necessary.
    Stay current with system information, changes and updates.
Qualifications:
  • Effective English oral communication skills.
  • Excellent, analytical, listening and organizational skills.
  • Excellent customer service skills and great enthusiasm for helping customers.
  • Must be able to prioritize and complete all job duty requirements.
  • Must be able to adhere to schedule changes based on department and/or business.
  • Must be an energetic self-starter with the ability to work both independently and within a team.
  • Excellent time management skills, attention to detail and the ability to multi task.
  • Competent in MS office and web browser environments.
  • Ability to continually display positive attitude.
  • Stay current with system information, changes and updates.
Requirements:
  • Candidate must have excellent communication skills in English.
  • Must be flexible for rotational shifts.
  • Other BPO domain experiences with good communication skills are also preferred.
Venue Details:

Sitel India,
Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi salai,
OMR road, Taramani, Chennai 600113,
Landmark: Opposite to Thiruvanmiyur railway station.



 Posted on 02-01-2018 16:23:57

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