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Amazon Walk-in Interview - Seller Support Associate - 02nd Jan to 05th Jan 2018

Job Designation :
Company Name: Amazon
Job Role : Seller Support Associate
Eligibility :Any Graduate
Experience :0 to 4 Years
Walk-In Date :02nd Jan to 05th Jan 2018
Walk-In Time :09:30 AM to 12:00 PM
Job Location :Bangalore

Job Description:
  • The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements.
  • The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform.
  • The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role.
  • A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Job Responsibilities:
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issues and questions.
Desired Profile:
  • Demonstrated desire to expand skills into new areas.
  • Technical (Computers & Internet) savvy is required.
  • Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
  • Business acumen in areas of e-commerce and retail is advantageous.
  • Process improvement awareness and experience.
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Demonstrates effective communication, composure, and professional attitude.
  • Exemplary performance record, particularly with regard to quality & productivity.
Venue Details:

Amazon Recruitment Centre,
2870, Orion Building, Bagmane Constellation Business Park,
Doddanekundi Circle, Outer Ring Road,
Marathahalli Post, Bengaluru 560037.



 Posted on 01-01-2018 12:42:49

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