Search Job :                     

All Jobs    |   Software Jobs    |   All Govt. Jobs  |    Core Technical Jobs       |    Govt. Jobs      |    More....
Walk-In @ Amazon | Freshers & Experienced | 27-29 Dec 2017

Job Designation :

Company Name: Amazon
Website: www.
Designation: Customer Service Associate [Chat Process]
Job Type: Contract & Permanent
Job Location: Hyderabad, Pune
Experience: 0-5 Years
Salary: INR 1, 50,000/- LPA – INR 2, 20,000/- LPA

Other Benefits: Transport Allowance [If Applicable] + Night Shift Allowance + Sodexo Meal Pass + Over Time Benefits + Performance Incentives [If Applicable].

Qualification: Min Qualification is 10+2. Any Graduate / PG are eligible.

Communication Skills:
  • Excellent Communication Skills (Written & Verbal).
  • Ability to communicate correctly and clearly with all customers.
  • Excellent documentation skills.
  • Good Comprehension skills & Ability to understand and state the issues customers present.
  • Ability to concentrate follow customers issues without distraction to resolution.
  • Good composition skills & Work successfully in a team environment as well as independently.
  • Ability to compose grammatically correct, concise and accurate written response.
Computer Knowledge/Skills:
  • Ability to use a desktop computer system.
  • Familiar with Windows XP, MS Outlook, MS Word & Internet Explorer.
  • Excellent typing skills.
  • Demonstrates understanding of Internet, website and competitor websites.
  • Ability to successful navigates websites.
  • Proficient knowledge of email applications & Ability to learn in various media.
  • Successfully adapt to changes in the work environment.
  • Excellent Problem Solving Skills.
Customer Focus:
  • Excellent customer service skills including maintaining focus on issues in a faced-paced environment.
  • Ability to empathize with and prioritize customer needs.
  • Demonstrates interpersonal skills with a diverse customer base.
  • Demonstrates conflict resolution, negotiation and de-escalation skills.
  • Resolve challenging customer issues, escalating when ever required.
  • Determine customer needs and provide appropriate solutions.
  • Maintain regular and reliable attendance including the daily schedule as assigned.
  • Flexible with the working schedule; may be expected to work weekends, holidays and events.
  • Work overtime as required by business – as much as 60 hours a week.
  • Most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
  • Effective Problem solving skills.
  • Including decision making, time management and immediate prioritization of tasks as assigned.
  • Ability to approach problems logically and rationally.
  • Action oriented and self-disciplined.
  • Organized and details oriented.
  • Ability to quickly and effective prioritize work time in various departments to meet business need.
  • Ability to maintain composure in highly escalated situations.
  • Qualified candidates will be comfortable in a multi-tasking, high energy environment.
  • Will be creative and analytical problem solvers with a passion for excellent customer service.
Venue: [Pune Location]


Amazon Development Centre India Pvt Ltd,
1ST Floor, Trion IT Park,
Behind InOrbit Mall, Nagar Road,
Pune: 411014

Important Notes:

Must carry resume passport size photo and one Original Govt ID Proof for interview.

 Posted on 27-12-2017 16:35:24

Send Your Query