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Wipro Walk-In Drive For Freshers As Service Desk Analyst @ Pune In January 2018

Job Designation :

Organization         : Wipro

Job Role               : Service Desk Analyst

Location               : Pune

Qualification         : BE/B Tech/MCA/M Sc

Experience           : Freshers

Salary                  : Best In Industry

No.of Vacancies     : NA

Website                 : www.wipro.com

Apply Mode            : Walk-In

Walk-In   Date        : 6th January 2018

Job Requirements:

* Candidate should be BE/B Tech/MCA/M Sc  from a recognised university.

* Candidate should have an aggregate of 60% through out academics.

* Must have knowledge on TIS Service Desk TIS Service Desk, Infra SD Remote User and Device Management

* Must have good Communication is mandatory (English Language)

* Should handle first-level incident / problem determination and resolution on a 24×7 basis Service incidents.

* Should be able to Monitor the IT Infra structure for its availability, capacity usage, hardware and OS errors and failures

* Must have basic Computer knowledge to trouble shoot desktop, laptop and blackberry related issues, capacity usage, hardware and OS errors and failures.

* Should provide technical Support to customers

* Must have knowledge in Service Now(Ticketing tool)

* Must be handling incidents

* Must have good communication required as you will work in International voice support

* Should have experience in customer and/or technical support-IT or non-IT

* Candidates from computer service background may also apply

* Must have interest to work in technical support, answering support queries via phone email, chat and web

* Should be flexible for 24*7 environment with shifts (5 days a week).

* Must have good inter personnel skills.

* Should have interest to work in technical support,answering support queries via phone email,chat and web

* Should be able to work in rotational shifts.

* Should have good analytical skills.

* Should have experience in international voice process.

Venue:

Wipro Technologies,Plot No.31 MIDC,

Pune Infotech Park,Ph-2 Hinjewadi,

Pune, Maharashtra 411057



 Posted on 26-12-2017 13:31:24

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