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Css Corp walkin on 09 Dec 2017 for VOIP Engineer in Chennai

Job Designation :

Css Corp Jobs 2017: Css Corp India has invited applications forms for Css Corp Jobs from Freshers as well as experienced aspirants through online mode.

Organization Name
Css Corp India
Post Name
VOIP Engineer  
Selection Process
Interview / Written Test
Mode of Apply

Educational Qualification

Applicants who are willing to apply for Css Corp Jobs Openings they must have possessed a graduate degree / post graduate degree / diploma in relevant discipline form a recognized university / Institute.

Job Description:

  • Interface with international customers.
  • Troubleshoot all L1/L2 tickets currently in place for voice call center services and help in management, monitor and control these systems.
  • Manage backlog and resolution of issues within service levels.
  • Ensure high availability of 24X7 production systems and Participate in on-call rotation.
  • Provide consulting services to the enterprise, including support for short- and long-term projects.
  • Support Integration of contact center applications and existing network and hardware infrastructure and other tools.
  • Triage and report all P1 issues to the appropriate providers.

  • For Level 1 (2+ years of experience and for Level 2 (4+ years experience).
  • Good troubleshooting knowledge in fixing voice cloud call center technologies such as LiveOps, Genesys, Avaya, Twilio etc.
  • Exposure to support issues that arises with global call centers greater than 1,000 agents.
  • Hands on experience in voice networks for a global, multi site corporation.
  • Experience in troubleshooting protocols around SIP, SS7, RTP, TCP/IP, NAT, scripting etc.
  • Experience in troubleshooting reporting engines ,call routing, call recording etc.
  • Experience with writing call flow scripting including experience optimizing call flows.
  • Knowledge of global telecom networks and region specific nuances and carrier services (ordering, installation and troubleshooting).
  • Technical & Customer Service Support.
  • Experience with Voip SIP H323.
  • Excellent written and oral communication skills in English.
  • 2 - 6 years customer service experience.
  • Extremely customer focused with high level of empathy and other soft skills.
  • A working knowledge of VoIP, related protocols, and standards preferred.

Css Corp Walkin Detail

Walk-In Date :  09 Dec 2017

Walk-In Time : 11:00 AM TO 04:00 PM

Venue Details:

CSS Corp Pvt Ltd,
B-14 Phase 1, MEPZ - SEZ,
Tambaram, Chennai - 600 045.

Experience: 2 - 7 Years

 Posted on 07-12-2017 15:31:34

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