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American Express Careers for Freshers 2017

Job Designation :

American Express Careers

Company Name: American Express
Job Role: Complaint Analyst
Education Qualification: Graduation
Desired Experience: Freshers
Job Location: Gurgaon (Haryana)

American Express India Job Details

Qualification Eligibility: Candidate should complete Graduation from a recognized Institute/University

Salary: Best in Industry

Job Description & Desirable Skills:

  1. Review, action, and document root cause and resolution of customer complaints and servicing issues
  2. Ensure complaints and servicing issues are properly coded to meet regulatory reporting requirements
  3. Identify and escalate trends and defects that have a potential legal, regulatory or servicing risks
  4. Provide coaching and feedback to Team Leaders and Customer Care Professionals
  5. Understand basic consumer protection, banking regulations and applicable laws to identify and appropriately escalate complaints, defect and trends to business partners within Compliance, World Service, and the bank
  6. Ensure compliance with Complaints Management Policy and other legal/regulatory requirements.
Qualification:
  1. Analytical thinker with the ability to run analysis, assess impacts, identify trends, and draw correlations
  2. Proven ability to identify gaps and generate process improvement ideas
  3. Broad knowledge of Global Servicing Network processes
  4. Strong interpersonal and communication skills both written and oral
  5. Ability to influence without direct authority across all areas of the organization
  6. Self-motivated with a demonstrated ability to drive results under tight timelines and handle multiple tasks concurrently
  7. Demonstrate a strong attention to detail with excellent follow up skills
  8. Work productively in both independent and collaborative settings in a virtual work environment
  9. Proficient in applicable policies and regulations for the process supported Proficient in MS Office
Last Date to Apply: ASAP

How to apply for American Express Careers: Interested & Eligible candidates can apply online using the Apply Link shown below

To More Details & Apply Online : CLICK HERE 



 Posted on 09-11-2017 17:16:11

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