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Sophos Technologies Walkin Drive in Ahmedabad | Technical Support Engineer Jobs | 5th November 2017

Job Designation :


Company Name Sophos Technologies Pvt Ltd
Qualification Any Graduate
Experience 0 - 5 Years
Job Location Ahmedabad
Job Role Technical Support Engineer
Salary Not Disclosed by Recruiter
Industry IT-Software, Software Services

Sophos Technologies Job Description

  • Job Title: Technical Support Engineer (Technical Support, TAC - NSG, Firewall, email security, endpoint, antivirus).
  • Qualification: Any graduate with knowledge of TCP, IP, DNS, SMTP, IMAP, VPN, routing, switching, Firewall, IPS, IDS, Email Servers (Qmail, postfix, exchange etc), Endpoint, Antivirus Technologies.
  • Job Location: Ahmedabad (Monthly Rotating Shifts, Night Shift).
  • Experience: 0 to 5 years. (experienced).
  • Candidates rejected in last 6 months are not eligible for interviews.
  • No of Position: 10
  • Candidates who those are willing to relocate to Ahmedabad & work in Rotating, Night shift only appear in the interview.

Sophos Technologies Job Responsibilities

Technical support need to be provided over Phone, Email, Ticketing Solution and Chat for below Sophos products.
  1. Next Generation Firewall (IPS, IDS, Firewall, Web & Application Filter).
  2. Web & Email Gateway Solutions.
  3. Endpoint, Anti Virus Solutions.
  • Troubleshoot product related issues and escalate to Customer Engineering team for resolution.
  • You will be a member of 24 x 7 Global Support team and need to work in a rotational day, night shifts to serve customer coming from any geographical location.
  • Take the ownership of the cases and drive them until issues are completely resolved and the customers are satisfied with the resolution.
  • Handle escalations and technically complex customer reported cases of Sophos products.
  • You will be given week-off during any day of the week depending on your shift.
  • Product configuration or guiding customer as how to configure specific feature.

Sophos Technologies Required Skills

  • Strong working knowledge of enterprise class system level security using TCP, IP, DNS, SMTP, IMAP, routing, switching, VPN, Firewall, IPS, IDS, Email Servers (Qmail, postfix, exchange etc), Endpoint, Antivirus Technologies.
  • Excellent interpersonal, communication and presentation skills.
  • Proven experience in installing, configuring, monitoring, and troubleshooting security appliances, software, and troubleshooting skills.
  • Willingness to constantly review and improve skills and processes.
  • Strong co-ordination and problem solving skills.
  • Demonstrated passion, desire, and dedication to ongoing training and development.
  • Proactive, flexible attitude to work with a willingness to constantly review and improve skills and processes.
  • Ability to work both independently and in a team environment.

Sophos technologies Walkin Details

Walkin Date: 5th November 2017
Walkin Time: 9:30 AM - 2:00 PM


Sophos Technologies Pvt Ltd
Sai Gulshan Complex,
Beside White House,
Gulbai Tekra Road, Panchwati Cross Road,
Ahmedabad - 380007 - India.

Recruiter Name: Afzal Girach

Mandatory Documents Need To Bring For Interview
  • Recent Passport Size Photos
  • Original ID Proof
  • Carry Latest hard copy of CV
  • All Educational Certificates photocopies

 Posted on 03-11-2017 10:23:40

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