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WNS Global Services Walkin – Sr. Quality Analyst Profile (30th Oct – 3rd Nov)

Job Designation :


Job Description:

• Candidate has to perform Transaction Quality for Voice process and achieve the SLA targets.
• Provide constructive feedback to the representatives and ensure their improvement.
• Perform Root cause analysis and Action Plan for identified Errors.
• Conduct Team huddle and refresher session.
• Perform Calibration to identify the variance.

Salary: INR 2,25,000 – 4,50,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality
Role: Quality Assurance/Quality Control Executive
Openings: 3
Experience: 1 – 4 years
Location: Gurgaon

Interested candidates can walkin on 30th Oct to 3rd Nov, 2017 with updated resume, photograph & Govt ID.

Venue:

11th FL Block A2 /A3,
DLF IT SEZ,
Sec30, NH8 Gurgaon.
Near Star Mall

Candidate Profile:

* Candidate must be a graduate from UGC recognized University.
* Flexible to work in 24*7 environment and environments.
* Must know MS Office (e.g. Basic command on Excel & power point)

Company Profile:

WNS Global Services is a leading global Business Process Management (BPM) company.

Contact Details:

Recruiter Name: Shakul Jain
Telephone: 7290008551



 Posted on 30-10-2017 21:18:08

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