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Vodafone India Services Walkin – Service Recovery Advisor

Job Designation :

Job Description:

• Candidate is responsible for ensuring customer loyalty and rebuild trust in Vodafone Services.
• Identify reasons for customer dissatisfaction and perform analysis on case basis as per predefined guidelines.
• Handle customer requests/complaints within set TATs.
• Provide customer experience through quality service.
• Provide resolutions on the nature of the request/complaint, status of the customers account applying business rules.

Salary: INR 1,25,000 – 1,75,000 P.A.
Industry: BPO / Call Centre / ITES
Functional Area: CSR & Sustainability
Role Category: Senior Management
Role: Other
Experience: 0 – 3 years
Location: Ahmedabad

Interested candidates can walkin from Monday to Friday (Tuesday Closed) at 10:30 am to 12:30 pm with updated resume & Govt ID.

Venue:

Vodafone House, Building B,
Ground Floor, Corporate Road,
Off. S. G. Highway, Prahllad Nagar,
Ahmedabad 380051

Candidate Profile:

* Candidate should be Graduate with Good English Communication skills and Marathi Linguistic Skills.
* 2 to 3 years experience (1 year in Customer Services).

Company Profile:

Vodafone India Services is a 100% subsidiary of Vodafone Group Plc. An experienced team offering world class BPO offshoring solutions / services by leveraging best in class tried and tested Business Models.



 Posted on 01-10-2017 08:05:04

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