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Executive Customer Service Jobs in Max Life | Hiring 0-3 Years Experience | Walkin Drive On 21st to 23rd August 2017

Job Designation :


Company Name Max Life Insurance Company Limited
Qualification Any Graduate
Experience 0 - 3 Years
Job Location Gurgaon
Job Role Fresher
Salary INR 2,00,000 - 2,50,000 P.A. Up to 15% annual performance bonus apart from CTC
Industry Insurance

Max Life Job Description

We at Max Life Insurance are conducting Walkin Interview for the Executive Customer Service profile in Gurgaon location.

Max Life Key Responsibilities

  • Responsible for Operations of Service Help Desk which includes management of queries and service requests (SR) from the agent advisors, Gos and the customers.
  • Resolve Agent Advisor & Customer queries, SR within the defined Service Level Agreements.
  • Coordinating between MLIC and Genpact on various strategic changes.
  • Ensure training of Customer Service Executives for products, process & procedures.
  • Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries are resolved.
  • Passing on feedback to the users at the backend and ensure timely training.
  • Ensure follow up with customers, Agents to ensure complete satisfaction.
  • Ensure adherence to documented processes, procedures and controls.
  • Publish MIS and Dashboards.
  • Ensure end to end closure on escalations.
  • Ensure achieving targets on high aging cases.
  • Ensure no customer request beaches the TAT.

Max Life Qualification and Experience Details

  • Should be a graduate, preferably with a professional qualification.
  • Must have a minimum of 1-2 years experience of which at least two years in customer service, operations.
  • Knowledge of Life Insurance products preferred.

Max Life Knowledge and Required Skills

  • The experience of managing operations and customer service preferably in Banking, Telecom or Financial service companies.
  • Strong Analytical & Decision Making Ability.
  • Good communication skills.
  • Strong Customer Focus.

Max Life Insurance Company Profile

Max Life Insurance, the leading non-bank promoted private life insurer, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading insurers in the world. Max Life Insurance offers comprehensive long term savings, protection, and retirement solutions through its high quality agency distribution and multi channel distribution partners. A financially stable company with a strong track record over the last 17 years, Max Life Insurance offers superior investment expertise. Max Life Insurance has the vision 'To be the most admired life insurance company by securing the financial future of our customers'.

How To Apply For Max Life Insurance Jobs

Max Life Insurance is conducting walkin recruitment for graduates. Aspirants who are interested in working with Max Life Insurance for the designation of Executive Customer Service must utilize this excellent opportunity and enhance a better career. Candidates are suggested to check the details and attend for Max Life Insurance Walkin in Gurgaon on 21st to 23rd August 2017.

Max Life Insurance Walkin Details

Walkin Date: 21st to 23rd August 2017

Walkin Time: 10:00 AM - 12:30 PM


Max Life Insurance Co. Ltd.
Ground Floor Operations Centre. 90-A
Udhyog Vihar, Sector - 18
Gurgaon - 122015.

Nearest Metro Station: M.G. Road

Basic Mandatory Documents Need To Bring For Interview
  • All Educational Certificates
  • Bring hard copy of latest updated Resume
  • Recent Passport Size Photocopies
  • Any Valid Government ID Proof

 Posted on 19-08-2017 14:08:43

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